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EXPERIENCE SHIPPED !

514-312-1112

Toll free: 1-833-4DEPART

Headquarters - 456 Rue De La Gauchetière O #807, Montreal, Quebec H2Z 1E3

Support - 701 Rue Saint-Philippe, Montréal, QC H4C 1J5

Warehouse - 2105 Rue Onésime Gagnon, Lachine, QC H8T 3M7

Office Hours: Mon - Sun: 7:30 - 20:00

After Hour Support: 24h

Full Service

We offer Ground, Intermodal and Air Service all across North America. From anywhere to anywhere. From a box to a full trailer, our wide range of services allow us to cover all shipment sizes and a variety of value added services at pickup and delivery.

Asset based

We are not just a freight broker, we have our own assets that service the Greater Montreal and Toronto areas as well as the United States for expedited and standard Truckload and LTL. We also have a warehouse, that is CTPAT and Canadian Bonded.

global freight

Our strong global partnerships allow us to offer Air and Ocean transportation all over the world. Our strength is shipments either shipping from or arriving to North America. Our warehouse in Montreal is next to the airport and is Canadian bonded.

Whiteglove

We offer North America wide, white glove or turnkey service at pickup and delivery. We can provide additional labor, liftgate, inside delivery and debris removal. Our teams are used to challenging pickups and deliveries, either at business or residences.

VALUES

Our Values

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Experience Shipped!

We define our service offering as such because of our years of experience in Transportation. We have moved every kind of shipment to and from anywhere around the world. We have learned from our past and have applied these lessons to enhance your experience with us. It’s our know-how that makes the difference and our ability to quickly respond and adjust to everyday challenges that sets us apart. Most importantly, our experience has taught us that being prepared and having strong internal systems guarantee the same outcome every time. We look forward to sharing our experience with you!
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Technology

Our online portal allows clients to download POD’s uploaded by our drivers and partner carriers. The portal also provides live tracking and the ability to quote and book new shipments. For all time sensitive and dedicated shipment, our drivers obtain digital signatures at deliveries, confirming goods were received in real time. Most importantly, thanks to our groundbreaking checkpoint system and link to Canada and US Customs, our customers never have to wonder and inquire about the location of their goods.
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Carrier selection

Our carrier selection process is rigorous. Our partners are vetted, met in person (or by video conference) and thoroughly checked. We verify safety ratings, past performance and assess their strengths. We also analyse a carrier’s internal systems and adapt to them. Most importantly, we pay our carriers quickly and our team treats our carriers the exact same way we treat our client. In doing so, your shipment is as important to them as it is to us.
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How to become a partner carrier ?

Our carrier selection process

  We at Depart strongly believe that taking the time to do our “point of service” with you, will allow us to get to know you better. If the goal and purpose of this relationship is to work together and help each other, let’s make sure we take the time to get it right the first time around. Our carrier relations team will work closely with your teams, periodically checking in to evaluate our service with you and your service with us. Carrier Relations is the glue that holds and eventually strengthens our relationship. We look forward to working with you!

VIP Load Board

 A load board of our available shipments for only our best partners to choose from. These orders are not posted on public boards, they are exclusively available to our best partners. To have access to the VIP Load Board, please contact our carrier relations team at cr@mydepart.com

FAQ

We're here to answer any questions you might have. Find a list of the most frequently asked questions below.
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WHAT LANES (WHAT AREAS) DO YOU SERVICE
To and from anywhere, if we cannot add value, we will let you know but we rarely say no. We do not move livestock, ammunitions/explosives and certain dangerous goods. Reach out to us if you have any questions.
CAN I GET A QUOTE IF I AM NOT YET A CLIENT?
Of course, we want you to become a client! This is the best way to show you how competitive we are!
How do I become a client?
Email us at info@mydepart.com or use the live assistant on our webpage and a member of our team will reach out to you immediately.
How do I become a partner carrier?
Email us at cr@mydepart.com or call us at (514) 312-1112 (toll free 833-4Depart) to apply. Our Carrier Relations team will guide you through the process.
What is the Point of Sale?
In our business, people rush to onboard a client or to move the first shipment. We take the same approach as moving companies. Think of the point of sale as a “site visit” that moving companies do. We need to get to know you so there are no surprises down the line and so that perhaps, we can find ways to improve or enhance your freight shipping experience. Reach out to us at info@mydepart.com to learn more.
What is the Point of Service?
An internal system that we have developed to assess a partner carrier's strength and workflow so that we may find the most effective way to work with them. Similar to the point of sale with our clients, the point of service ensures that we get to know our partners to avoid any surprises in the future.
How do I track a shipment?
If you are already client and you’ve been given a user and password, go to our home page and click track a shipment using the pro# you were provided at time of booking. It’s that simple.
How do I book a shipment?
We encourage you to use your portal so that we may better serve you. In doing so, we can see your order in real time and avoid any delays or missing information by receiving and re-entering your information into our system.
What is the VIP Board?
We do not put all our loads on public load boards, to make sure our best partners get priority, we have VIP load board on our carrier portal. Its where our carriers can see available shipments and bid on them. This process is more direct and exclusive and allows us to enhance routing for a shipment or a leg of a shipment.
What is a freighT audit?
A freight audit is a free evaluation of your freight spend by getting our experts to evaluate how you are moving your shipments. This service is free. If we cannot add value ourselves, we will refer you to one of our partners who might be a better fit. We believe its good business to share our expertise with you! To book a freight audit consultation email us at info@mydepart.com